Frequently Asked Questions

A Bit Fuzzy?

FAQ_pill

You’ve come to the right place for answers. Browse our FAQ below and if you can’t find what you’re looking for, please get in touch. We’d love to hear from you.

Ultimate Fuzz Remover

2-in-1 Fuzz & Lint Remover

How do I use the Gleener Ultimate Fuzz Remover?

After attaching the appropriate edge, you are ready to Gleen! Lay your garment down on a clean, hard surface — an ironing board is ideal. With one hand, hold the garment taut; with the other, move the Ultimate Fuzz Remover in a downward motion. Always be sure to Gleen in the same direction as the weave of the knit. Depending on the size of the pills and the composition of the fiber, you may need to apply more pressure. Garments made with acrylic are tougher to Gleen, as their material composition is stronger than natural fibres. Still in doubt: click here to see Gleener in action.

Why are there 3 different edges?

Because different fibers pill differently: some produce large, bulky pills—most commonly found on wool and acrylic sweaters and coats—while other fibers such as cottons, lycra and elastane create ultra fine pills. Three different edges were developed to treat virtually any type of pilling on any type of garment while keeping every fabric safe.

How do I know which edge is which?

Each edge is individually marked on the bottom: 1, 2 or 3.

How do I know which edge to use?

  • Edge 1 is ideally used for large, bulky pills or fuzz balls most commonly found on wool and acrylic sweaters and heavier garments such as coats.
  • Edge 2 is ideally used for medium sized fuzz balls such as those found on finer wools like cashmere and merino. It is also highly effective on acrylics, polyesters and blends as well as fleece.
  • Edge 3 is ideally used on tiny, fine pills such as cotton and synthetic blends usually found on t-shirts, scarves and shirt collars.

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The instructions suggested that I use Edge 3 for my garment, but Edge 2 works better. Is that okay?

Of course! The information provided here and in the product instruction manual is just a guide as every fabric is unique. Start with the recommended edge but experiment as needed to find which one works best. Just be cautious when Gleening fine fabrics — make sure to test the edge first. A safe bet is to begin by using the most gentle edge (Edge 3), applying light pressure. If that isn’t giving you the desired results, move to the next edge. For best results, Gleen on an ironing board.

Can I Gleen my upholstery?

Yes, just be sure to test the appropriate edge in an area out of view. Also, exercise caution if there are any intentional weaves or embroideries.

How do I test an edge?

Before Gleening, it’s a good idea to test your selected edge in a non-obvious place, such as on the inside seam of a garment.

How often can I Gleen a garment?

Like so many things in life… moderation! Exercise good judgment, making sure to Gleen only when needed.

Is there anything that shouldn't be Gleened?

Although the Gleener Ultimate Fuzz Remover is highly effective for most garments and upholsteries, it is NOT recommended for use on flannel as it wears out the edge surfaces too quickly. Athletic gear, burnout fabrics and ultra-thin or shear t-shirts are also not recommended for Gleener use. Similarly, the Gleener Fuzz Remover should not be used on fabrics that contain embroidery, deliberate textures or very loose weaves.

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When I use Edge 3, the pills stay on the garment rather than the edge. How can I remove the excess pills?

Using Edge 3, most pills and fuzz tend to remain on the Gleened surface. Just flip Gleener around and pick-up the excess fuzz with the built-in lint brush.

How long will the edges last?

The longevity of the edges really depends on how often you Gleen. With moderate use, the edges will last one to two years.

Warranty & Returns

Warranty

All Gleener products are covered by a lifetime manufacturer’s warranty against defects. If you would like to file a warranty claim please email info@gleener.com. Worn Edges are not covered under our manufacturer’s warranty. Replacement Edge sets for the Gleener Ultimate Fuzz Remover can be purchased here.

Returns

All Gleener products are backed by a 30-day, money-back, satisfaction guarantee. If for whatever reason you are unhappy with your purchase, you can return your item(s) for a full refund within 30 days of purchase.

To be eligible for return, your item must be in the same condition that you received it and it must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please email info@gleener.com for return shipping instructions.

You will be responsible for paying the shipping costs of your returned item. If you are shipping items over $75, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Exchanges

All Gleener products can be exchanged within 30 days of the original purchase date. To be eligible for an exchange, your item must be in the same condition that you received it and it must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase. Please email info@gleener.com for return shipping instructions.

You will be responsible for paying the shipping costs of your returned item. You will also be responsible for paying the shipping costs to receive your new item. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping items over $75, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Shipping

Where do you ship?

Gleener ships domestically to the U.S. and Canada as well as internationally. Simply enter your shipping info at checkout to obtain our best available shipping rates.

How are shipping costs calculated?

Shipping costs are calculated based on the dollar value of your order and the shipping destination. For international orders, please note that Gleener is not responsible for any extra duty or customs fees that may be applied during the shipping of your order. These charges are determined and calculated by customs officers and are the responsibility of the buyer.

Can I chose my shipping method?

At this time, we do not offer multiple shipping methods through our website. Shipments within the U.S. are sent via USPS Standard Ground and shipments within Canada and internationally are sent via Canada Post, also via standard shipping.

When will my order ship?

Orders are processed Monday through Friday, excluding U.S. and Canadian legal holidays, or as otherwise specified. U.S. national holidays include: New Year’s Day, Dr. Martin Luther King, Jr. Day, Lincoln’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Election Day, Veterans’ Day, Thanksgiving Day, Christmas Day. Canadian legal holidays include: New Year’s Day, Good Friday, Victoria Day/Journée Nationale des Patriotes (QC), Fête Nationale/St. Jean Baptiste Day (QC), Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

How long will my shipment take?

Orders are processed as they are received and Gleener strives to get your order to you as soon as possible. Once your order is processed, shipping time within the continental U.S. is approximately 5-7 business days. Within Canada, shipments via Canada Post take 3-5 business days once they are processed. To all other countries, delivery time is dependent on postal service frequency, duty and customs, as well as overall distance; the average delivery time can range from 10-20 business days.

Is order tracking available?

If you would like to find out details about your order, please email us at info@gleener.com

Do you offer expedited shipping?

Currently, Gleener does not offer expedited shipping. However, in certain cases, Gleener may be able to offer certain accommodations. To find out more, please email Gleener at info@gleener.com.

Can I ship to multiple addresses?

Unfortunately, Gleener does not offer this shipping option at this time. If you would like to have items delivered to multiple addresses, please complete multiple orders.

Do you ship to APO and FPO addresses?

Yes, we most certainly do! We estimate 5 to 14 days for delivery once the order has been shipped however, some destinations may take longer.

Do you ship to P.O. Boxes/Postal Boxes?

You bet – Gleener can ship orders to P.O. Boxes/Postal Boxes.

When available, what are the 'Free Shipping' terms and conditions?

If Gleener is offering a ‘Free Shipping’ limited time offer, Gleener will cover the shipping costs on all orders placed within the indicated time period. At this time, any ‘Free Shipping’ offer includes shipping within the continental U.S. and Canada. No rain checks are available for this offer. Terms are subject to change.

How do I receive Free Shipping offers and other Gleener promotions?

Gleener wants to make your shopping experience as easy as can be, so all Free Shipping and product discount offers are automatically added to your shopping cart – no offer codes required!

Fabric Care

What is pilling?

Apart from being annoying, pilling is a very common result of a fabric showing signs of wear by forming small pills (also known as fuzz or balls) on its surface. Just like human hair, natural and synthetic fibers come in all lengths and strengths, resulting in breakage over time. The fibers break with regular wear and tear; these ‘broken’ fibers create small pills on the fabric’s surface through friction and washing, and are most commonly found in high-friction areas such as the under-arms, sleeves, bust area, and inner thighs.

What causes pilling?

Pilling occurs when tiny fibers found in woven and knitted fabrics break away from their yarn. This breakage is the result of normal wear and tear and with repeated friction and abrasion, tiny and unsightly fuzz balls begin to accumulate on the fabric surface. These annoying little cling-ons anchor themselves with tiny hooks much like a burr does.

Does pilling mean the fabric is of poor quality?

Absolutely not! Fuzz balls know few limits — from ultra-luxurious cashmere to simple synthetics, pills are prolific.

Which fabrics and fibers pill?

Most fabrics exhibit some degree of pilling. All-natural fibers such as cotton and most wool tend to pill less as their construction is weaker than their synthetic counterparts. Synthetics such as acrylic, polyester, rayon, nylon and elastane are inherently stronger and as a result, their anchors are tougher, creating cling-on pills that don’t want to let go! Also, the fabric construction plays a role — a tighter, more compact construction — like denim — is generally pill-free, while knits have a much looser construction, thus inviting even more pills to the party.

How can I avoid pilling?

Good question! Please refer to our Fabric Care page for some valuable tips. We know how important your wardrobe is, and we want to help you get the most out of it and look your best!