Frequently Asked Questions

A Bit Fuzzy?


You’ve come to the right place for answers. Browse our FAQ below and if you can’t find what you’re looking for, please get in touch. We’d love to hear from you.

Ultimate Fuzz Remover

2-in-1 Fuzz & Lint Remover

How do I use the Gleener Ultimate Fuzz Remover?

After attaching the appropriate edge, you are ready to Gleen! Lay your garment down on a clean, hard surface — an ironing board is ideal. With one hand, hold the garment taut; with the other, move the Ultimate Fuzz Remover in a downward motion. Always be sure to Gleen in the same direction as the weave of the knit. Depending on the size of the pills and the composition of the fiber, you may need to apply more pressure. Garments made with acrylic are tougher to Gleen, as their material composition is stronger than natural fibres. Still in doubt: click here to see Gleener in action.

Why are there 3 different edges?

Because different fibers pill differently: some produce large, bulky pills—most commonly found on wool and acrylic sweaters and coats—while other fibers such as cottons, lycra and elastane create ultra fine pills. Three different edges were developed to treat virtually any type of pilling on any type of garment while keeping every fabric safe.

How do I know which edge is which?

Each edge is individually marked on the bottom: 1, 2 or 3.

How do I know which edge to use?

  • Edge 1 is ideally used for large, bulky pills or fuzz balls most commonly found on wool and acrylic sweaters and heavier garments such as coats.
  • Edge 2 is ideally used for medium sized fuzz balls such as those found on finer wools like cashmere and merino. It is also highly effective on acrylics, polyesters and blends as well as fleece.
  • Edge 3 is ideally used on tiny, fine pills such as cotton and synthetic blends usually found on t-shirts, scarves and shirt collars.







The instructions suggested that I use Edge 3 for my garment, but Edge 2 works better. Is that okay?

Of course! The information provided here and in the product instruction manual is just a guide as every fabric is unique. Start with the recommended edge but experiment as needed to find which one works best. Just be cautious when Gleening fine fabrics — make sure to test the edge first. A safe bet is to begin by using the most gentle edge (Edge 3), applying light pressure. If that isn’t giving you the desired results, move to the next edge. For best results, Gleen on an ironing board.

Can I Gleen my upholstery?

Yes, just be sure to test the appropriate edge in an area out of view. Also, exercise caution if there are any intentional weaves or embroideries.

How do I test an edge?

Before Gleening, it’s a good idea to test your selected edge in a non-obvious place, such as on the inside seam of a garment.

How often can I Gleen a garment?

Like so many things in life… moderation! Exercise good judgment, making sure to Gleen only when needed.

Is there anything that shouldn't be Gleened?

Although the Gleener Ultimate Fuzz Remover is highly effective for most garments and upholsteries, it is NOT recommended for use on flannel as it wears out the edge surfaces too quickly. Athletic gear, burnout fabrics and ultra-thin or shear t-shirts are also not recommended for Gleener use. Similarly, the Gleener Fuzz Remover should not be used on fabrics that contain embroidery, deliberate textures or very loose weaves.


When I use Edge 3, the pills stay on the garment rather than the edge. How can I remove the excess pills?

Using Edge 3, most pills and fuzz tend to remain on the Gleened surface. Just flip Gleener around and pick-up the excess fuzz with the built-in lint brush.

How long will the edges last?

The longevity of the edges really depends on how often you Gleen. With moderate use, the edges will last one to two years.

My Edges keep popping off. What am I doing wrong?

First, make sure your Edge is securely attached to the Gleener Ultimate Fuzz Remover handle. You will hear an audible click when it engages. To Gleen, hold the handle being careful NOT to rest your thumb on the black Easy Release Button. Pressing this button inadvertently will release the edge, even when you don’t want it to.

FURniture Brush

2-in-1 Upholstery & Pet Brush

How do I use the FURniture Brush?

The FURniture Brush attaches to your Gleener Ultimate Fuzz Remover to remove surface & embedded pet hair from furniture, car interiors and other upholstered surfaces. Click here for instructions.

Do I need the Gleener Ultimate Fuzz Remover to use this product?

Yes, the FURniture Brush is an accessory that attaches to The Ultimate Fuzz Remover. Therefore, an Ultimate Fuzz Remover is required.

Is the FURniture Brush supposed to have such a snug fit?

Yes. The FURniture Brush attaches snuggly to The Ultimate Fuzz Remover to prevent it from shifting during use. Click here for hassle-free instructions on how to attach the FURniture Brush to The Ultimate Fuzz Remover, or here for a video how-to. If you’re still having a tough time, get in touch with us and we’ll be happy to come up with a solution.

Where can I use the FURniture Brush?

The FURniture Brush works on most upholstered surfaces and with pet hair of all different types and textures. Here are some of our favorite items to de-fur:

Around the Home:

  • Sofas
  • Cushions
  • Slipcovers
  • Dining chairs
  • Armchairs
  • Blankets & comforters
  • Rugs & carpets
  • Car interiors

  • Pet beds
  • Scratching posts
  • Pet blankets

The FURniture Brush is also a pet favorite! Use it to groom and massage your cat or dog. It also comes in handy for non-pet uses like picking up crafting, sewing and knitting scraps.

Will it work on velour or velvet upholstery?

The FURniture Brush works on most upholstered surfaces. The material and construction of some upholstery can be more difficult to clean than others. In such cases, lightly wet the brush or mist the surface with water and brush firmly to lift stubborn pet hair. Be sure to only use this method on surfaces that can safely handle moisture.

How do I clean the FURniture Brush?

While de-furring, simply remove accumulated pet hair from the bristles using your fingers. While de-furring, simply remove accumulated pet hair from the bristles using your fingers. When you’re finished the job, remove the FURniture Brush from The Ultimate Fuzz Remover and pop it in the dishwasher – it’s top-rack safe.

Can I use upholstery cleaning products in conjunction with this brush to spot clean?

No – when it comes to pet safety and wellbeing, better safe than sorry! Because the FURniture Brush doubles as a pet grooming accessory, we don’t recommend using this product in conjunction with upholstery shampoos or spot cleaning solutions.

How do I store the FURniture Brush?

Store your clean, dry FURniture Brush in the travel pouch provided with your Gleener Ultimate Fuzz Remover. This way, it will always be handy when you need it. To preserve the integrity of the Ultimate Fuzz Remover’s lint brush, we recommend removing the FURniture Brush from the handle prior to storage.

Warranty & Returns


All Gleener products are covered by a lifetime manufacturer’s warranty against defects. If you would like to file a warranty claim please email Worn Edges are not covered under our manufacturer’s warranty. Replacement Edge sets for the Gleener Ultimate Fuzz Remover can be purchased here.


All Gleener products are backed by a 30-day, money-back, satisfaction guarantee. If for whatever reason you are unhappy with your purchase, you can return your item(s) for a full refund within 30 days of purchase.

To be eligible for return, your item must be in the same condition that you received it and it must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please email for return shipping instructions.

You will be responsible for paying the shipping costs of your returned item. If you are shipping items over $75, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.


All Gleener products can be exchanged within 30 days of the original purchase date. To be eligible for an exchange, your item must be in the same condition that you received it and it must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase. Please email for return shipping instructions.

You will be responsible for paying the shipping costs of your returned item. You will also be responsible for paying the shipping costs to receive your new item. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping items over $75, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.


Where do you ship?

Gleener ships domestically to the U.S. and Canada as well as internationally. Simply enter your shipping info at checkout to obtain our best available shipping rates.

How are shipping costs calculated?

Shipping costs are calculated based on the dollar value of your order and the shipping destination. For international orders, please note that Gleener is not responsible for any extra duty or customs fees that may be applied during the shipping of your order. These charges are determined and calculated by customs officers and are the responsibility of the buyer.

Can I chose my shipping method?

At this time, we do not offer multiple shipping methods through our website. Shipments within the U.S. are sent via USPS Standard Ground and shipments within Canada and internationally are sent via Canada Post, also via standard shipping.

When will my order ship?

Orders are processed Monday through Friday, excluding U.S. and Canadian legal holidays, or as otherwise specified. U.S. national holidays include: New Year’s Day, Dr. Martin Luther King, Jr. Day, Lincoln’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Election Day, Veterans’ Day, Thanksgiving Day, Christmas Day. Canadian legal holidays include: New Year’s Day, Good Friday, Victoria Day/Journée Nationale des Patriotes (QC), Fête Nationale/St. Jean Baptiste Day (QC), Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

How long will my shipment take?

Orders are processed as they are received and Gleener strives to get your order to you as soon as possible. Once your order is processed, shipping time within the continental U.S. is approximately 5-7 business days. Within Canada, shipments via Canada Post take 3-5 business days once they are processed. To all other countries, delivery time is dependent on postal service frequency, duty and customs, as well as overall distance; the average delivery time can range from 10-20 business days.

Is order tracking available?

If you would like to find out details about your order, please email us at

Do you offer expedited shipping?

Currently, Gleener does not offer expedited shipping. However, in certain cases, Gleener may be able to offer certain accommodations. To find out more, please email Gleener at

Can I ship to multiple addresses?

Unfortunately, Gleener does not offer this shipping option at this time. If you would like to have items delivered to multiple addresses, please complete multiple orders.

Do you ship to APO and FPO addresses?

Yes, we most certainly do! We estimate 5 to 14 days for delivery once the order has been shipped however, some destinations may take longer.

Do you ship to P.O. Boxes/Postal Boxes?

You bet – Gleener can ship orders to P.O. Boxes/Postal Boxes.

When available, what are the 'Free Shipping' terms and conditions?

If Gleener is offering a ‘Free Shipping’ limited time offer, Gleener will cover the shipping costs on all orders placed within the indicated time period. At this time, any ‘Free Shipping’ offer includes shipping within the continental U.S. and Canada. No rain checks are available for this offer. Terms are subject to change.

How do I receive Free Shipping offers and other Gleener promotions?

Gleener wants to make your shopping experience as easy as can be, so all Free Shipping and product discount offers are automatically added to your shopping cart – no offer codes required!

Fabric Care

What is pilling?

Apart from being annoying, pilling is a very common result of a fabric showing signs of wear by forming small pills (also known as fuzz or balls) on its surface. Just like human hair, natural and synthetic fibers come in all lengths and strengths, resulting in breakage over time. The fibers break with regular wear and tear; these ‘broken’ fibers create small pills on the fabric’s surface through friction and washing, and are most commonly found in high-friction areas such as the under-arms, sleeves, bust area, and inner thighs.

What causes pilling?

Pilling occurs when tiny fibers found in woven and knitted fabrics break away from their yarn. This breakage is the result of normal wear and tear and with repeated friction and abrasion, tiny and unsightly fuzz balls begin to accumulate on the fabric surface. These annoying little cling-ons anchor themselves with tiny hooks much like a burr does.

Does pilling mean the fabric is of poor quality?

Absolutely not! Fuzz balls know few limits — from ultra-luxurious cashmere to simple synthetics, pills are prolific.

Which fabrics and fibers pill?

Most fabrics exhibit some degree of pilling. All-natural fibers such as cotton and most wool tend to pill less as their construction is weaker than their synthetic counterparts. Synthetics such as acrylic, polyester, rayon, nylon and elastane are inherently stronger and as a result, their anchors are tougher, creating cling-on pills that don’t want to let go! Also, the fabric construction plays a role — a tighter, more compact construction — like denim — is generally pill-free, while knits have a much looser construction, thus inviting even more pills to the party.

How can I avoid pilling?

Good question! Please refer to our Fabric Care page for some valuable tips. We know how important your wardrobe is, and we want to help you get the most out of it and look your best!

Contests and Giveaways

Official Rules

No purchase necessary

No purchase or payment is required to enter a contest or giveaway with Gleener,, or on our social media Pages. A purchase at does not increase your chances of winning. Void where prohibited by law. Subject to additional further laws and regulations specified by mandatory Federal, State/Provincial or local law. By participating in a contest or giveaway with Gleener,, or on Gleener social media Pages, you are agreeing to receive promotional material from Gleener via Facebook, Instagram, Pinterest, or Twitter (where applicable). Please note that your private/personal information will never be shared, sold, or traded to any third-party sources.

Contest and Giveaway Dates

All start and end dates, as well as start and end times, will be advertised in contest or giveaway description.

Eligibility and Contest/Giveaway Winners

Gleener contests and giveaways are open to all legal residents in Canada and the United States. International legal residents may participate in a Gleener contest or giveaway, however, by entering in a contest or giveaway hosted by Gleener on any of our social media Pages, the entrant automatically agrees to pay Gleener Marketing Inc. for all incurred shipping and handling costs. No minimum age is required to enter. Winners will be selected at random and notified within 24 hours of the contest or giveaway end date/time. Facebook, Instagram, and Pinterest winners will be announced in a comment on the contest or giveaway post, and winners will be responsible for contacting Gleener with their shipping information via email to or private message on the social media platform that the contest or giveaway was posted.

Facebook and other social media contests and giveaways

Please note that any contests or giveaways hosted on Facebook are in no way affiliated, sponsored, or endorsed by Facebook Inc., and all participants in a Gleener contest or giveaway on Facebook acknowledge this by entering a contest or giveaway. The above is the case for contests and giveaways posted on Instagram and Pinterest. All contests on these platforms will be cross-promoted on Gleener’s Twitter page but likes and comments on a Gleener tweet does not count as an entry into the promoted contest or giveaway. Gleener will specify and link to the social media Page that the contest or giveaway is being hosted for our Twitter followers to follow and enter. Unless otherwise specified, one winner will be chosen per contest that is hosted on a or multiple social media platforms.

Contests and Giveaways hosted on

At present time, Gleener only hosts contests and giveaways on our social media Pages, such as Facebook, Instagram, and  Pinterest.

For all other contest and giveaway questions, please send us an email at